FAQs


Q: How Can I Track My Package?

  1. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
  2. After placing an order, give our team 2-4 business days to process your order. If you don't receive your tracking number within a timely manner, email us at Channelwavyinfo@gmail.com.

Q: I ordered two products, but have received only one... what's happening?

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: How does shipping work?

A: Channel Wavy partners with global merchants and artisans in order to provide you the best prices and the highest quality products. This means that your order is sometimes shipped from areas such as China, India, Thailand, Spain etc., as well as the United States, which is where we are based. 

Because we ship directly from our partners in these countries, domestic orders may take 3-5 weeks to arrive. For international orders, please allow up to 4-5 weeks. Please don't panic if it does not arrive instantly, it's on its way! :)  

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Channel Wavy provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us via our contact page or our email address, channelwavyinfo@gmail.com, and we'll get it addressed!

Q: How can I get in contact with you?

A: We handle customer service through Instagram and email. Visit our Instagram here to send us a message, or send us an email at channelwavyinfo@gmail.com with any questions or concerns that you have.

Q: Do you offer a refund or return if I don't like the product?

A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible. 

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